Learn how to say in the nicest, most professional way, "Fuck you. Do not cave to threats ("I'll tell everyone I know your software sucks", "I'll post everywhere you are a terrible coder!") or inducements ("I have a million YouTube subscribers, I'll plug you!", "I'll make sure you are credited in our awesome game credits scroll!"). I favor a response along the lines of "that falls outside the scope of our current maintainer-user relationship, but I'd be happy to discuss a development and support contract that would cover that effort for $X USD".īe perfectly forthright to cover your costs, including costs of attorney, tax preparer, bookkeeper, first line support (don't forget whether support is best effort or follow the sun, or something in-between), forex conversion rates, money transfer conversion rates, and so on. The best way to respond would be to pretend there was a contract, and that the company was in arrears on its payment obligations.
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